Shape AI-driven customer journeys as Clio’s Senior Customer Marketing Manager in Burnaby, Calgary, or Toronto on a 12-month contract.
This senior role develops customer marketing strategies that increase product adoption and engagement. You will architect behavior-based journeys, apply AI-powered automation, and translate product releases into adoption campaigns. The work connects Marketing, Sales, and Customer Success through shared next-best-action logic and measurable programs.
Key Responsibilities: Architect AI-driven customer journeys from onboarding through expansion
Define triggers, next-best actions, and cross-functional ownership
Run webinars, social content, and community posts
Build AI into customer engagement operations
Track adoption metrics and recommend program improvements
Requirements: Five-plus years in B2B SaaS customer marketing
Experience with AI-powered marketing automation tools
Robust written and verbal communication skills
Expertise with Salesforce, HubSpot, Pendo, or similar
Analytical, collaborative, and project management capabilities
Bring lifecycle marketing expertise, AI fluency, and analytical judgment to Clio’s customer adoption and engagement programs.