Serve EPCOR customers through billing support, sales, and active listening in the Energy Services Customer Care Centre. This is full-time, permanent work.
As a Service Consultant, you will support regulated and competitive customers with billing, payments, utility requests, and online accounts. You will use CRM systems, Microsoft Office, and problem-solving skills while promoting EPCOR services, including Encor by EPCOR energy plans. The role also supports retention and first-call resolution.
Key Responsibilities: Answer customer questions by phone or in writing
Assist with billing, payments, accounts, and utility requests
Enroll customers in the CRM system
Recommend suitable EPCOR products and services




Direct escalations and identify process improvements
Requirements: High school diploma and legal entitlement to work in Canada
Two-plus years of recent customer service, sales, or call centre experience
Solid keyboarding, multitasking, and computer skills
Microsoft Office experience; SAP or SharePoint knowledge valued
Fluent English communication and problem-solving ability
Bring customer service, communication, and problem-solving strengths to EPCOR’s Service Consultant team supporting customers across Alberta.

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📌 EPCOR Customer Service Consultant (Alberta)
🏢 EPCOR Technologies
📍 Alberta