Handle bylaw complaints in Penticton, B.C., using customer service, triage, and clear communication as the department’s first public contact.
The City of Penticton seeks a Relief Bylaw Intake Administrator reporting to the Bylaw Manager. This administrative position gathers complaint information, prioritizes service calls, explains municipal bylaws, and supports Bylaw Enforcement Officers. Success requires robust verbal and written communication, multitasking, and accurate data entry.
Key Responsibilities: Gather complaint information and prepare, enter, and triage bylaw files
Dispatch service calls using two way radio communications
Respond to public inquiries by phone and front counter
Prepare notices, letters, reports, forms, and statistical documents




Conduct officer safety checks and communicate file status
Requirements: Senior secondary education with relevant administrative or bylaw courses
One year in Bylaw Services or related enforcement
Three years serving the public by phone and counter
Five years in administration, clerical work, or equivalent combination
Keyboarding speed of 60 wpm with accurate data entry
Bring bylaw intake, customer service, triage, and administrative accuracy to public-facing work with the City of Penticton.

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📌 Relief Bylaw Intake Administrator (British Columbia)
🏢 City of Penticton
📍 British Columbia