Customer service and problem-solving define this TD contact centre role in Markham, Ontario, supporting customers through personalized banking assistance.
As a Contact Centre Representative II, you will handle account inquiries and recommend TD products or services when appropriate. You will deliver trusted advice while meeting customer experience, quality, compliance, and productivity goals. Ongoing training and coaching support continued development.
Key Responsibilities: Assist inbound customers with account inquiries and concerns
Resolve issues at the first point of contact
Recommend relevant TD products, services, and solutions
Meet customer experience, advice, quality, and productivity objectives
Participate in ongoing training and coaching
Requirements: High School Diploma or equivalent
Exceptional listening skills and curiosity about customer needs
Ability to navigate multiple systems and screens accurately
Digital literacy across smartphones, tablets, laptops, and headsets
Integrity when managing sensitive customer information
Bring empathy, digital literacy, and banking service skills to TD’s customer-focused contact centre in Markham.

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📌 TD Customer Service Contact Centre Representative (Ontario)
🏢 TD Bank Group
📍 Ontario