Coordinate patient access and reception services using appointment management and transparent communication across both practice sites. Support timely healthcare navigation every day.
This Care Coordinator/Receptionist position supports patients, clinicians, and the wider practice team. You will manage enquiries, appointments, referrals, follow-up activities, and administrative tasks. The role uses SystmOne and other relevant systems while maintaining accurate records.
Key Responsibilities: Welcome patients and visitors with professional, helpful service
Process same-day and future appointment requests
Coordinate referrals, recalls, appointments, and follow-up activities
Update patient records using SystmOne and relevant systems




Refer clinical concerns to qualified healthcare professionals
Requirements: Clear, courteous communication with patients and colleagues
Ability to maintain confidentiality and data protection compliance
Calm, professional approach to enquiries
Ability to follow written protocols and procedures
Willingness to undertake mandatory training and supervision
Bring organised administration, patient navigation, and reception communication skills to support effective healthcare access across both practice sites.

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📌 Healthcare Receptionist Care Coordinator (Ontario)
🏢 NHS Jobs
📍 Ontario