Build B2B relationships as an Academic Customer Success Manager at BioRender, using customer curiosity and communication skills in a remote-first setting. Help academic SMB clients engage with science communication tools and services.

BioRender seeks a proactive qualified, also known internally as a Customer Success Specialist. You will support SMB clients through relationship management, account strategy, onboarding, product education, and interdepartmental collaboration. The position focuses on retention, expansion, renewals, user engagement, and customer feedback while helping users experience BioRender’s platform effectively.

Key Responsibilities:
Build trusted relationships with clients and decision-makers
Drive engagement, annual renewals, expansion, and revenue growth




Deliver personalized client training through science communication webinars
Showcase recent BioRender platform features to users
Connect internal teams to fulfill customer needs

Requirements:
One to two-plus years in customer success or account management
Familiarity with retention, expansion, and CSQL metrics
Experience owning renewals, negotiations, execution, and expansion
Robust communication, interpersonal, organizational, and detail skills
Ability to prioritize changing customer and project needs

Bring customer success, account management, and science communication strengths to BioRender’s academic SMB customers and growing user community.
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📌 Academic Customer Success Manager Toronto (Canada)
🏢 BioRender
📍 Canada