Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Business Management, Strategy & Support Pay Details: $47,200 - $66,600 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Profile Summary

Provides dedicated, high-quality administrative support to one or more executives and their broader function, serving as a trusted point of coordination for schedules, communications, information flow, meetings, travel, expenses and general office administration. The role also provides business operations support by coordinating recurring processes, monitoring operational commitments, supporting reporting and process improvement, and providing functional oversight across associate-level administrative resources within the function, without direct people leadership accountability.

Job Accountabilities

- Provide a high level of administrative support, ensuring quality, responsiveness, discretion and professionalism in every interaction.
- Act as a key point of contact among executives, employees, clients and external partners; triage requests and facilitate timely follow-up.




- Manage complex calendars, including planning and scheduling meetings, conferences, teleconferences and travel while anticipating conflicts, dependencies and changing priorities.
- Manage timely and accurate information flow, correspondence and confidential materials using sound judgement and discretion.
- Coordinate meeting logistics, prepare agendas and materials, capture minutes and decisions, and track follow-up items to completion.
- Maintain an integrated view of recurring deliverables, governance routines, business calendars, reporting cycles and operational commitments; follow up with owners and elevate risks or delays as appropriate.
- Prepare, format and proofread internal and external communications, presentations, reports, memos and briefing materials.
- Gather, organize and analyze information to support business updates, operational reporting, planning discussions and management decision-making.
- Complete expense administration and support weekly, monthly or quarterly reporting and reconciliation requirements.
- Coordinate day-to-day administrative workflows and operational activities across the function, helping ensure schedules, milestones and deadlines are met.
- Screen and direct calls, distribute correspondence, maintain records and support office supply, equipment and other administrative processes as required.




- Support the maintenance of departmental assets, shared resources, records and operational documentation.
- Provide broad administrative support to the executive’s leadership team and function, balancing competing priorities and service expectations.
- Document and communicate changes to administrative work standards, procedures, templates and shared practices across the function.
- Identify and recommend opportunities to simplify processes, strengthen controls, improve service and enhance productivity or operational efficiency.
- Provide functional coordination and indirect oversight for associate-level administrative resources across the function, including aligning work practices, coordinating coverage and priorities, sharing guidance, and supporting knowledge transfer and consistency of service. This accountability does not include direct people leadership, performance management, hiring or compensation decisions.
- Provide onboarding support and job-related guidance to administrative colleagues as required, and serve as an escalation point for complex administrative process questions.
- Support the review of administrative or operational process gaps, document findings and elevate non-standard or higher-risk matters.

Risk, Control & Shareholder

- Prioritize and manage own workload to meet service, quality and productivity expectations.
- Understand and apply operating policies, procedures and applicable regulatory requirements.
- Ensure documentation and transactions are complete, accurate, properly reflect business intentions and align with relevant rules and requirements.
- Exercise appropriate due diligence and discretion, particularly when handling sensitive or co

📌 Business Operations Support Lead (Canada)
🏢 TD Bank Group
📍 Canada