Support Manulife insurance applications as an Elite Case Coordinator in a hybrid Waterloo position focused on communication and case follow-up.

Manulife’s Individual Insurance team needs an Elite Case Coordinator supporting Corporate Account, National Account, and Independent Advisor offices. You will coordinate with internal departments so recent life insurance applications move efficiently. The work requires customer service experience, organization, and professional communication.

Key Responsibilities:

- Build one-to-one relationships with assigned branches
- Serve as a consistent policy-life point of contact
- Follow up proactively on pending cases
- Keep customers informed through calls and emails
- Own files and resolve process-blocking problems

Requirements:

- Excellent oral and written communication skills
- Proven customer service experience
- Strong interpersonal skills and collaborative approach
- Adaptability during ongoing change management
- Exceptional organization and attention to detail

Bring case coordination, customer service, and life insurance communication skills to Manulife’s Waterloo-based hybrid team.

📌 Elite Insurance Case Coordinator (Canada)
🏢 Manulife/John Hancock
📍 Canada