Coordinate newcomer appointments, registrations, and referrals at the YMCA of Greater Toronto’s Newcomer Information Centre in Toronto. Support clients onsite and virtually.
As an Administrative Agent, you will maintain schedules, follow up with clients, and explain available services. The position also supports referrals, online registration guidance, centralized data entry, and accurate program records. It is a full-time salaried contract through March 31, 2027.
Key Responsibilities: Maintain appointment schedules and resolve scheduling conflicts
Follow up on missed appointments and send client reminders
Refer ineligible clients to government services or community agencies
Guide clients through online registration tools




Monitor member files and align Salesforce records with tracking forms
Requirements: Administrative or clerical experience
Related post-secondary courses or equivalent experience
Robust interpersonal and relationship-building skills
Ability to communicate with participants, partners, staff, and volunteers
Flexibility regarding work locations, evenings, and weekends
Apply your scheduling, referral, and relationship-building strengths to accessible newcomer information services in Toronto.

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📌 Newcomer Information Centre Coordinator (Ontario)
🏢 YMCA of Greater Toronto
📍 Ontario