Patient care coordination drives this Barrie dental office role, combining appointment scheduling, patient communication, and accurate records management at Ferris Lane Dental.
As a Patient Care Coordinator, you will welcome patients and handle inquiries throughout their appointment journey. The position includes recall management, correspondence, records and charts, cancellation follow-up, billing, payments, and insurance claims. Dental software experience is required.
Key Responsibilities: Answer patient calls and manage appointment inquiries
Confirm, change, and cancel scheduled appointments
Process provider referrals and patient correspondence
Organize, manage, and file records and charts
Address cancellation concerns and encourage appointment retention
Requirements: At least one year of dental administration experience
Experience using dental software is required
Open Dental experience is an asset
Clinical background is an asset
Must be legally authorized to work in Canada
Support patients professionally through scheduling, communication, records, and retention activities in Ferris Lane Dental’s Barrie practice.