Prenuvo’s proactive healthcare mission needs a customer-focused representative skilled in patient communication, issue resolution, and retention support. Work from Vancouver Head Office full time.
This Patient Experience Representative helps patients and physicians navigate services, policies, accounts, appointments, and concerns. The work supports sales, patient care, and retention through professional communication. Success requires emotional intelligence, sound judgment, multitasking, and a strong commitment to privacy.
Key Responsibilities: Answer patient questions across phone, email, and chat
Educate patients about Prenuvo services, policies, and procedures
Manage complaints and escalate complex issues appropriately
Engage in new patient and milestone retention calls




Collaborate with sales and marketing for seamless service
Requirements: Highly customer-focused understanding of patient needs and preferences
Professional communication with patients, coworkers, and medical professionals
Self-awareness, open-mindedness, and emotional intelligence
Reliable, self-motivated approach to rapid-paced work
Legal authorization to work in Canada without sponsorship
Support Prenuvo patients with empathy, professionalism, and dependable healthcare customer service from Vancouver.

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📌 Healthcare Customer Support Representative (British Columbia)
🏢 Prenuvo
📍 British Columbia