Senior Customer Support Lead — Hybrid, Playbook Architect (Canada)

29 Oct

Pontosense

Canada

29 Oct

Pontosense

Canada

Pontosense is expanding its customer support team in Canada with a hybrid Toronto/Waterloo role. You will own difficult escalations, coach the BPO team, and craft the playbook to ensure first‑time right responses for Pontosense and Silvie.

You’ll work closely with product and engineering on recurring issues and report to the Manager, Customer Support. This role is pivotal for delivering compassionate and effective support to families.

📌 Senior Customer Support Lead — Hybrid, Playbook Architect (Canada)
🏢 Pontosense
📍 Canada

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