Coordinate Toronto Pearson terminal operations using strong problem-solving and stakeholder communication skills in a passenger-facing airport environment. Maintain protected, efficient service across daily activities.
The Terminal Officer represents the Greater Toronto Airports Authority on the terminal floor. Reporting to the Manager, Terminal Services, this position coordinates operational plans, monitors passenger processes, and resolves issues. Success requires airport operations knowledge, data analysis, contingency planning, and customer service abilities.
Key Responsibilities: Oversee terminal operations and resolve passenger-flow bottlenecks
Coordinate queues, stanchions, resources, and irregular operations plans
Collaborate with airlines, agencies, tenants, and service providers
Monitor check-in, screening, baggage,



and connection processes
Respond to incidents, emergencies, outages, and operational disruptions
Requirements: Five years in airport, airline, or customer-facing operations
Stakeholder, agency, and contracted-provider experience
Strong multitasking, data analysis, and problem-solving skills
Post-secondary aviation, business, facilities, or contract management education
Ability to obtain and retain Transport Canada Security Clearance
Apply airport operations, contingency planning, and relationship-building skills to support safe, productive Toronto Pearson terminal performance.

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📌 Airport Operations Terminal Officer (Ontario)
🏢 Toronto Pearson International Airport
📍 Ontario