Apply mental health crisis support and telephone counselling skills with WoodGreen’s Toronto Seniors Helpline in a hybrid Toronto position. The schedule runs Monday to Friday, noon to eight.
As a Crisis and Resource Counsellor, you will support seniors and caregivers experiencing mental health or addictions crises. You will complete intake and triage, assess safety, de-escalate calls, and provide short-term telephone case management. You will also coordinate referrals with hospitals, primary care agents, and community service providers.
Key Responsibilities: Screen crisis calls using standardized assessment tools
Determine callers’ levels of risk and safety needs
Provide telephone-based supportive counselling and crisis intervention




Refer callers through electronic agency systems
Collaborate with healthcare and community service partners
Requirements: Two years’ related telephone support and crisis experience
Demonstrated intake, triage, and assessment experience
Experience supporting mental health and substance use needs
Knowledge of harm reduction principles and practices
Excellent oral and written English communication
Use crisis response, triage, and team-oriented referral skills to support seniors and caregivers through WoodGreen’s helpline.

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📌 Senior Mental Health Crisis Support Counsellor (Ontario)
🏢 WoodGreen Community Services
📍 Ontario