Design AI customer service integrations with Ada as a Senior Solutions Architect, using APIs, SDKs, and technical discovery expertise. Guide enterprise clients from pre-sales through launch.As a Senior Solutions Architect, you will advise clients and deal teams while shaping deliverable solutions beyond out of the box. You will translate business goals into technical requirements, connect Ada’s AI Agent with business systems, and improve automated resolution. The work spans complex B2B sales cycles, bespoke solution design, and production delivery with engineers.Key Responsibilities:
Own solution architecture for complex,
nonstandard customer dealsLead technical deep dives with business and engineering teamsConnect Ada’s AI Agent to client systems and dataDesign POCs and drive bespoke solutions into productionAdvise Customer Success on strategic account solutionsRequirements:
Six or more years in customer-facing technical rolesExperience with REST APIs, webhooks, SDKs, and event-driven patternsTechnical leadership across complex B2B sales cyclesExperience with CRM and contact centre platformsHands-on Python or JavaScript, AWS, and coding agentsApply your AI agent, integration architecture, and client advisory expertise to Ada’s enterprise customer service solutions.
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