Lead customer experience strategy at PAL Airlines across Quebec operations, applying operational excellence and bilingual French-English communication.As Director, Customer Service, you will shape service standards across the Quebec network. The role combines senior leadership, airport operations, stakeholder relationships, and continuous improvement. You will guide customer service excellence while supporting protected, seamless travel experiences for customers and employees.Key Responsibilities:
Develop customer service vision, strategy, and roadmapLead Quebec station teams and service deliveryDrive performance through goals, KPIs, and accountabilityCollaborate with operational departments and stakeholdersChampion safety, compliance, audits, and corrective actionsRequirements:
Senior leadership experience in aviation or related industriesSuccess leading multi-site teams and service excellenceExperience managing performance, budgets, and resourcesExceptional communication and relationship-building skillsFrench and English bilingualism is requiredBring customer experience leadership, airport operations expertise, and bilingual communication to PAL Airlines’ Quebec network.
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📌 Director Customer Experience Aviation Winnipeg
🏢 PAL Airlines
📍 Winnipeg