Overview

Languages

Bilingual

Education
Secondary (high) school graduation certificate
or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks
Answer written and oral inquiries
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for billing for services
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Maintain records and statistics
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Explain procedures, risks and advantages to clients
Maintain and manage digital database
Answer clients' inquiries and provide information




Consult with clients after sale to provide ongoing support

Experience and specialization

Computer and technology knowledge
MS Excel
MS Word

Type of experience
Call centre

Additional information

Security and safety
Basic security clearance
Driver's validity licence check

Transportation/travel information
Valid driver's licence

Work conditions and physical capabilities
Attention to detail
Quick-paced setting
Work under pressure
Repetitive tasks

Personal suitability
Punctuality
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Team player
Initiative
Judgement
Ability to multitask
Quick learner

Benefits

Financial benefits
Bonus

📌 Customer Service Representative Call Centre Fredericton
🏢 E.T. Mechanical Ltd. This link will open in a new window
📍 Fredericton