- Telework Eligible: Yes

Working Title: Revenue Collections Officer 2

Job Class: Revenue Collections Officer 2

Agency: Revenue Dept

- Job ID: 97977
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 11/02/2026.
- Date Posted: 10/26/2026
- Closing Date: 11/09/2026
- Hiring Agency/Seniority Unit: Revenue Dept / Revenue (inc Assessors)-MAPE
- Division/Unit: Collection / Collection V Unit
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $24.40 - $35.30 / hourly; $50,947 - $73,706 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This posting may be used to fill multiple vacancies.

Step into a unique and rewarding role as a Revenue Collection Officer 2 with the Minnesota Department of Revenue. Unlike traditional debt collection positions, this role centers on service, guidance, and education. You’ll help customers navigate their tax responsibilities with empathy and professionalism.

Each Day Brings Variety

- Conduct research and review case documentation
- Process client correspondence
- Negotiate payment arrangements
- Handle approximately 24 hours of incoming phone calls weekly

We set you up for success with six months of paid training focused on Minnesota tax laws and effective customer service strategies.

Why Join the Collection Division?





The Collection Division is dedicated to your growth and success. We offer a supportive environment where your work truly matters. As a Revenue Collection Officer 2, you’ll play a vital role in funding Minnesota’s future—supporting education, healthcare, infrastructure, parks, and more.

This Role Fulfills Our Mission To

- Provide high-quality service
- Promote compliance
- Collect debt with fairness, respect, and integrity

Ready to make a difference while building a meaningful career? Join us in serving Minnesotans with purpose and pride.

What Makes You a Outstanding Fit? We’re looking for someone who:

- Communicates clearly and effectively
- Stays organized and thinks critically
- Works independently and manages priorities
- Responds to taxpayer concerns with empathy, patience, and a solution-focused mindset

Learn more about the Revenue Collections Officer 2 position here - Revenue Collection Officer.

Telework Info

This position is eligible for hybrid telework. Employees living within 50 miles of the office will be required to work in the office at least 50% of the time each month. Employees may reside outside the state of Minnesota if they live in a state bordering Minnesota and are within 50 miles of the primary work location.

Existing employees who were approved to telework from a bordering state and more than 50 miles from their work location before June 1, 2025, may retain this arrangement unless they move farther away.

Minimum Qualifications

- 2 years of customer service experience
- Experience using Microsoft Office applications including Word, Excel, Teams, Outlook, and Edge
- Experience in conflict resolution.
- Experience in collaborating with teams.

Applicants who meet the above experience requirements will be further evaluated during the interview based on the following:

- Experience in independent problem solving.

Preferred Qualifications

- Experience providing customer service over the phone.
- Ability to use effective verbal and written communication in a way that is easily understood by various audiences.
- Experience with Revenue Collection policies and procedures.

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