Excel, Outlook, and Word support a permanent Documentation Clerk role in Moncton with three office days and two work-from-home days weekly.
This Documentation Clerk position serves real estate and mortgage services in a hybrid setting. You will process mortgage loan documents, manage shared mailboxes, and provide precise customer responses. The work requires administrative and customer service experience, confidentiality, and accuracy.
Key Responsibilities:
- Monitor and prioritize incoming mortgage loan document packages
- Process documentation accurately according to client procedures
- Manage shared mailboxes and service level agreements
- Identify discrepancies and escalate issues to clients or management
- Handle calls and support scanning physical mail
Requirements:
- Minimum six months administrative and customer service experience
- Proficiency with Excel, Outlook, and Word
- Ability to learn internal software systems quickly
- Solid interpersonal and communication skills
- Confidential judgment and accurate high-volume work habits
Apply documentation management, customer service, and Microsoft Office skills in Moncton’s mortgage services environment.