Admission Assistant, Operations & Experience

193000 Toronto, ON, CA

Salary Range: $46,352.00 To $60,837.00 Annually

Employment Terms: Full Time, Permanent

Start date: January December 2027

With a commitment to equity and fairness, students learn that what makes us different as individuals makes us stronger as a community. A rigorous academic program is supported by accomplished faculty, exceptional co-curricular programming, and state-of-the-art facilities. The UCC experience is underpinned by five core values: learning, pluralism, service, community, and wellbeing. Among its strategic goals is UCC’s ambition to become more diverse and inclusive. This is supported by a recognition that no learning community is whole without the inclusion and amplification of multiple voices; UCC is committed to fostering belonging, striving for justice and peace among all people, and addressing systematic and structural forms of oppression.

We are looking for an enthusiastic, customer relational, and adaptable individual who will serve as a primary point of contact for families applying to the College, delivering exceptional customer service while keeping admissions databases and office workflows running smoothly. Combining warm family engagement with effective workflows and digital file management, this role ensures every prospective family has a seamless experience from their initial inquiry through enrollment.

Key Responsibilities and Tasks

Prospective Family Engagement & Hospitality

- Serve as a primary, welcoming representative of the College, delivering high-touch hospitality across digital, phone, and in-person interactions;
- Manage central admissions inquiry channels (email, phone,



and prospective family portals), delivering timely, accurate, and professional responses across the applicant lifecycle;
- Maintain a professional, welcoming front-office environment aligned with College brand and hospitality standards.

Admission Systems Administration & Data Management

- Process applications and maintain accurate, up-to-date candidate files and CRM data;
- Perform data entry, age verification, and document verification via Blackbaud Enrollment Management;
- Assist applicants with account troubleshooting and system navigation;
- Maintain accurate status tags in Blackbaud to ensure applicants are moving through each pipeline stage;
- Schedule candidate/family interviews, assessments, and visits;
- Assist with applicant assessments, including report card evaluations and observations during testing sessions;
- Coordinate logistics and organization for applicant assessment visits;
- Assist with administrative duties pertaining to the Lang National Scholarship.

Campus Tour & Events Support

- Conduct campus tours and support weekly tour logistics, including coordinating student and parent ambassadors;
- Assist with planning, logistics, and execution of admissions events (e.g., Open Houses, Last Look, New to Blue);
- Represent the College at external school and educational fairs (e.g., Our Kids);




- Support extended hours and weekend work required for admissions events.

Onboarding & Student Transition

- Coordinate with faculty, staff, and Senior Admission Counselors to ensure seamless onboarding for newly admitted students;
- Collect and transition essential student records (e.g., OSRs), medical forms, and enrollment documents;
- Collect and verify international student documentation or study permits where applicable;
- Assist with onboarding initiatives, such as summer reading distributions and departmental placements.

.Admissions Marketing & Communications

- Prepare, proofread, stock, and distribute admissions packages and marketing collateral;
- Liaise with the Marketing & Communications (MARCOM) team to keep admission webpages accurate and updated;
- Coordinate the preparation, printing, and delivery of official offer packages on offer release days.

Office Operations & Administrative Support

- Manage daily office operations, including supply replenishment, room bookings, and mail routing;
- Provide administrative support to the VP of Enrollment Management and team (expense reports, calendaring, travel, and data entry);
- Provide backup support for other administrative assistants and front-desk staff across Preparatory and Upper Schools;
- Cross-train team members to maintain coverage during peak seasons, vacations, and absences;
- Serve as a mentor for IB continuum projects (e.g., PYP Exhibition, Personal Project, Extended Essay), as assigned.

Job Requirements

Experience, Knowledge and Competencies:

- Post-secondary degree or diploma preferred (or equivalent practical experience)

📌 Admission Assistant, Operations (Canada)
🏢 Upper Canada College
📍 Canada