At The Good Access Company, we’re passionate about helping people live more independently at home. Based in Ottawa, our dream is to make everyday life easier and safer for our clients. We specialize in residential accessibility solutions ranging from stairlifts, ramps, and home lifts. We’re a growing team committed to quality craftsmanship, respectful service, and creating real change for individuals and families across the province.

Who We Are
We are founded and led by industry veterans with decades of experience, our team pairs craftsmanship with compassion. We value respectful service, quality work, and doing right by clients and caregivers.

About the Role
We’re looking for an experienced Field Service Technician to take the lead in our installation and in-home repair services. This role involves hands‑on installation, maintenance, and troubleshooting of residential accessibility equipment including stairlifts, wheelchair lifts, ramps, and railings directly in client homes across the Ottawa Valley.

You’ll work independently or with a small team, bringing technical expertise, professionalism, and a problem‑solving mindset to every project. If you’re mechanically skilled, take pride in quality workmanship, and want to make a difference in people’s daily lives, this role offers both impact and stability.

Key Responsibilities

Install, service, and maintain stairlifts, wheelchair/platform lifts, ceiling/track lifts, ramps, & railings in client homes by meeting national/local standards & manufacturer specs

Perform home/site surveys, take accurate measurements, evaluate substrates (studs, concrete, tile), plan anchor/fastener selection, complete work orders & installation reports

Assemble, service, maintain, and repair mobility equipment, including manual wheelchairs, power wheelchairs, scooters, walkers, and related seating and positioning components,



in accordance with manufacturer specifications

Diagnose and resolve mechanical/electrical faults; do preventative maintenance and safety checks; educate clients/caregivers on safe use

Retrofit small home modifications (threshold ramps, step/rail solutions, bathroom safety bars) and coordinate with manufacturers and suppliers as needed

Maintain a clean work area, protect client property, and follow WHMIS/Working-at-Heights and company safety procedures

Travel within the service area; update tickets/photos via mobile app; participate in rotational after-hours support as required. (Company vehicle provided during business hours)

Learn and follow safety procedures and company standards

What We’re Looking For

Mechanical and/or electrical aptitude

Detail oriented, dependable, and hands‑on

Professional, friendly attitude and strong communication skills

Physically capable of lifting equipment (up to ~75 pounds (lbs)) and work indoors or outdoors

Valid Driver’s License

Clear criminal record check

Ability to work independently and manage time efficiently

Organized, self‑directed, accurate with documentation

Nice to Have

Experience assembling, installing or repairing mobility equipment or residential equipment (stairlifts, ramps, chairs, scooters, seating)

Knowledge of Ontario Building Code and safety regulations

WHMIS or equivalent safety certification

Comfortable using hand tools

Experience in a trade service role is a plus

Bilingual in English and French is a plus

What We Offer

Competitive pay

Company vehicle (business hours only)

Company uniform and safety footwear

Paid vacation and holidays

Ongoing training and support

The Valuable Access Company is an equal opportunity employer. We welcome diverse applicants and provide accommodations throughout the hiring process. Please let us know if you need support.

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📌 Service Technician (Quebec City)
🏢 The Good Access
📍 Quebec City