Support university users through hardware troubleshooting and software deployment as a Senior IT Support Technician at Roger Guindon Hall. This employee position provides technical service within Deskside Support.
Working in IT Service Management, you will advise end users and resolve issues involving infrastructure, hardware, software, peripherals, and other equipment. The position requires networking knowledge, operating system experience, and customer service skills. You will also support installations, upgrades, and connectivity.
Key Responsibilities: Troubleshoot and repair hardware, software, infrastructure, and peripherals
Support mobile devices, audiovisual, scientific, and distance education equipment
Monitor hardware, software, and peripherals for consistent service




Install and configure computers, networks, and network adaptors
Install, test, upgrade, and deploy client software
Requirements: Related college diploma or equivalent education and experience
Three years of technical support experience
Knowledge of networking protocols and connectivity troubleshooting
Operating systems experience supporting large user groups
Spoken and written French and English bilingualism
Apply senior technical support expertise, diagnostic skills, and software deployment experience within the University of Ottawa’s IT setting.

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📌 Senior IT Support Technician (Quebec City)
🏢 University of Ottawa
📍 Quebec City