Customer service and marketing expertise define this CSR and Marketing Assistant role with Mr. Handyman in a quick-paced office environment.

You will support current and potential customers while coordinating appointments, managing leads, and applying marketing practices. The position combines communication channels, CRM software, digital marketing, research, copywriting, invoicing, and accounts receivable follow-up. You will also assist with basic finance administration.

Key Responsibilities:
Answer inbound and outbound calls, emails, and chat inquiries
Schedule customer appointments and manage technician schedules
Resolve complaints, follow up, and escalate unresolved issues
Respond to inquiries and maintain customer interaction records




Assist with invoicing and accounts receivable follow-up

Requirements:
Bachelor’s degree or diploma in Accounting, Finance, or related field
Proficiency with CRM software, Microsoft Excel, and QuickBooks
Solid written, verbal, and skilled English communication skills
At least two years of office setting experience
Ability to complete a background check

Bring organized customer support, marketing, CRM, and finance administration skills to Mr. Handyman’s service-focused office team.

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📌 Customer Service Marketing Assistant Burnaby (Canada)
🏢 Mr. Handyman
📍 Canada