Lead Customer Care operations onsite in Chatham, Ontario, using operational leadership and client relationship skills across multiple programs. Concentrix seeks an Associate Site Director to oversee a 250-plus FTE operation.
This full time leader manages site performance, staffing, budgets, training, and general human resources practices. The position directs leaders, develops talent, and collaborates with Workforce Management, Training, Quality, Human Resources, and Facilities. Success includes customer satisfaction, service levels, and contractual KPI attainment.
Key Responsibilities: Oversee Customer Care operations at the Chatham site
Manage leaders driving exceptional customer experiences
Direct staffing, budget, training, and human resources practices




Monitor operational efficiency and implement service improvements
Build client relationships across multiple programs
Requirements: Completed high school diploma or GED
Experience managing approximately 250 staff members
Experience managing multiple lines of business
Ability to achieve KPIs and Service Level Agreements
Willingness to work onsite daily and flexibly
Bring site leadership, client relations, and operational excellence to Concentrix Customer Care in Chatham, Ontario.

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📌 Associate Site Director Customer Care (Ontario)
🏢 Concentrix
📍 Ontario