Lead customer portfolios at GeologicAI, combining stakeholder communication, Salesforce discipline, and adoption evidence in a permanent full time role.
This Manager, Customer Success position owns regional customer continuity from commercial handoff through delivery and ongoing adoption. You will maintain success plans, stakeholder maps, account health, commitments, and actions. The role connects Customer Success Leads with Project Management, Operations, Deployment, and Customer Excellence to coordinate practical outcomes.
Key Responsibilities: Maintain success plans aligned with priorities and budget cycles
Record account health, value measures, and actions in Salesforce
Carry customer commitments into delivery and adoption
Communicate delays, limitations, and confirmed information early
Bring feedback and risks into practical team priorities
Requirements: Demonstrated complex relationship management in mining or comparable B2B settings
Excellent writing, facilitation, and executive presentation skills
Ability to influence without relying on direct authority
Strong CRM documentation and follow-through discipline
Commercial understanding of value, budgets, scope, and renewals
Use portfolio management, CRM accuracy, and customer outcome skills to strengthen adoption and renewal readiness at GeologicAI.