Connect AI, automation, and customer experience strategy as an Accenture Song executive sales leader shaping up-to-date customer service transformations.
This leader positions Accenture Song’s capabilities across AI-enabled engagement, intelligent operations, technology, and industry expertise. You will create compelling value propositions for senior executives while shaping complex customer experience and contact center opportunities. Success requires strong business cases, competitive strategy, and multidisciplinary collaboration.
Key Responsibilities: Create value propositions for AI-enabled customer engagement
Shape customer experience and operational transformation roadmaps
Align internal and client stakeholders to advance opportunities




Develop executive business cases connecting investments to outcomes
Use industry trends to strengthen pursuit positioning
Requirements: Experience shaping large-scale customer service transformations
Proven success capturing transformational consulting engagements
Ability to develop differentiated executive narratives
Deep knowledge of contact center platforms or ecosystems
Eight years in enterprise sales, capture, or business development
Apply strategic sales leadership, AI-enabled service knowledge, and executive storytelling to Accenture Song transformation opportunities.

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📌 AI Customer Service Transformation Executive (Ontario)
🏢 Accenture
📍 Ontario