Lead luxury guest experiences at Fairmont Chateau Lake Louise in Banff National Park, guiding VIP services, Concierge, and personalized itineraries.
The Guest Experience Manager is a strategic luxury hospitality leader overseeing Guest Relations, Concierge, VIP Services, and resort-wide initiatives. Reporting to the Director of Front Office, this manager leads Concierge, VIP Team, and Suite Experience programs. The position partners with operational departments to deliver Forbes and LQA-inspired experiences.
Key Responsibilities: Serve as the resort’s luxury hospitality ambassador
Lead VIP arrivals, Suite Experiences, and Concierge operations
Curate personalized itineraries through the UR Venue platform




Oversee service recovery and guest loyalty
Develop Concierge and Guest Experience teams
Requirements: Minimum five years of leadership experience
Luxury resort management experience in guest-facing operations
Expertise in VIP management and personalized service
Knowledge of Forbes Travel Guide and LQA
Proficiency with Opera Cloud and Microsoft Office
Bring luxury hospitality leadership, VIP expertise, and personalized service skills to Fairmont Chateau Lake Louise’s guest experience team.

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📌 Luxury Guest Experience Manager (Alberta)
🏢 Novotel & ibis Balikpapan
📍 Alberta