Support Rooted Farmers members remotely while applying technical troubleshooting and software quality assurance skills during Eastern Time hours. Occasional travel is required.
As a Member Success and Product Quality Specialist, you will answer questions, resolve issues, and help members use the platform confidently. You will also test features, identify usability concerns, and collaborate with Engineering to improve tools for farms, hubs, and businesses.
Key Responsibilities: Answer member questions and troubleshoot platform issues
Review producer and wholesale buyer membership applications
Conduct demos, onboardings, and training sessions
Create video tutorials and written training materials
Test features and share feedback with Engineering
Requirements: US-based availability for this remote position
Customer support, technical troubleshooting, or software experience
Solid written and verbal communication skills
Attention to detail, organization, and problem-solving ability
Self-motivated collaboration across teams
Bring member support, feature testing, and clear technical communication to Rooted Farmers’ agricultural technology platform and mission.

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📌 Member Success Quality Assurance Specialist (Saskatchewan)
🏢 Rooted Farmers
📍 Saskatchewan