Apply your complaint resolution and communication skills as a Complaints and PALS Co-ordinator in Oxford with Oxford University Hospitals NHS Foundation Trust.

This permanent, full-time role supports the established complaints and PALS team. You will oversee divisional responses, manage enquiries, and facilitate patient resolution meetings. The position requires resilience, autonomy, prioritisation, and a thorough understanding of the NHS Complaints process.

Key Responsibilities:

- Oversee divisional responses to patient queries and complaints
- Prioritise workload, delegate tasks, and supervise responses
- Facilitate resolution meetings between complainants and clinicians
- Maintain accurate complaints and PALS databases and files




- Produce feedback reports for senior Trust managers

Requirements:

- Excellent written, verbal, and telephone communication skills
- Ability to remain calm, skilled, and resilient
- Thorough understanding of the NHS Complaints process
- Ability to prioritise deadlines and take responsibility
- Experience producing documents using Microsoft computer packages

Bring calm communication, complaint oversight, and NHS process knowledge to support patients across Oxford University Hospitals NHS Foundation Trust.

📌 NHS Complaints and PALS Co-ordinator (Canada)
🏢 Oxford University Hospitals NHS Foundation Trust
📍 Canada