Support dealers bilingually at OSL Retail Services through troubleshooting, escalations, and service operations in English and French. Help improve contact centre performance.

As Senior Specialist, Dealer Support, you will handle dealer inquiries, consumer escalations, and third-party support supervision. The work spans Company product lines, process improvement, training, and high-quality service. You will also maintain dealer relationships and coordinate timely responses across support channels.

Key Responsibilities:

- Handle dealer support KPIs and daily group activities
- Supervise vendor ticket creation, quality, and process adherence
- Provide troubleshooting across DA, VD, MX, and IT
- Process credits, repairs, returns, parts, and accessories




- Develop training and maintain knowledge base materials

Requirements:

- Fluency in English and French across all communication modes
- Minimum two years of call centre or customer service experience
- Robust communication, problem-solving, and multitasking skills
- Moderate proficiency in Microsoft Excel and Word
- Electronics product support experience is an asset

Apply dealer support, bilingual communication, troubleshooting, and training expertise to OSL’s connected service operations.

📌 Bilingual Dealer Support Specialist (Canada)
🏢 OSL Retail Services
📍 Canada