Use bilingual customer service skills at AGA Benefit Solutions as a Member Service Agent supporting members across wide-ranging weekday shifts. Listen carefully, analyze coverage questions, and provide accurate solutions.

This customer service position centers on member calls about group insurance coverage, claims, plan limitations, and related questions. You will support members and specialists, explain available tools, and manage follow-up through phone and email. The work requires English and French fluency, judgment, integrity, and confidentiality.

Key Responsibilities:
Provide prompt, accurate, respectful, and courteous customer service
Answer coverage, claim, payment, and plan limitation questions
Guide members through online portals and insurer platforms




Respond to member emails within 48 business hours
Process stop payments and route corrections appropriately

Requirements:
At least two years of call centre or customer service experience
Group insurance experience of at least one year is an asset
Excellent written and spoken English and French
Positive knowledge of Microsoft Office suite
Versatility, autonomy, judgment, integrity, and confidentiality

Bring bilingual communication, insurance understanding, and careful claim support to AGA Benefit Solutions member service operations.

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📌 Bilingual Benefits Customer Service Agent Edmonton
🏢 Aga
📍 Edmonton