Job Summary: We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service or repair. Your role will involve providing exceptional customer service, assessing vehicle issues, and recommending appropriate services.

Duties :
Greet customers and provide a warm welcome to the dealership/service center
Listen to customer concerns and accurately document vehicle issues
Conduct thorough vehicle inspections to identify necessary repairs or maintenance
Provide detailed explanations of recommended services and associated costs
Upsell additional services or products that may benefit the customer
Schedule appointments and manage the service schedule efficiently
Coordinate with technicians to ensure timely completion of repairs
Keep customers informed about the status of their vehicles throughout the service process
Handle cash transactions and maintain accurate records of payments received
Resolve customer complaints or concerns in a qualified and timely manner

Experience :




Previous experience in automotive repair or service industry preferred
Solid mechanical knowledge and understanding of vehicle systems
Proven ability to upsell products or services to customers
Cash handling experience is required
Sales experience is a plus
Excellent customer service skills with the ability to build rapport with customers
Knowledge of dealership operations and procedures is beneficial

We offer competitive pay and benefits, including health insurance, retirement plans, and paid time off. Join our team and be part of a dynamic organization that values its employees' contributions.

Note: This job description is intended to provide a general overview of the position and does not encompass all tasks or responsibilities that may be required.

Pay: $24.00-$26.00 per hour

Perks :
Casual dress
Dental care
Extended health care
Life insurance
In office parking
Paid time off
Store discount
Vision care

Experience :
service advisor: 1 year (preferred)
Customer service: 1 year (preferred)

Work Location: In person

📌 Service Advisor Brantford (Canada)
🏢 Genuine Auto E Tires
📍 Canada