RJames Western Star (a division of RJames Management Group Ltd.) offers sales, maintenance and repair of heavy trucks and semi-trucks. We are seeking a Service Advisor to join our team.

This is a recent part time position. Total hours will be 20 hours per week scheduled on Fridays and Saturdays from 7:30 AM to 6:00 PM.

WORKING FOR RJAMES MANAGEMENT GROUP

RJames Management Group is a growing company, operating dealerships, service shops, fabrication and body shops and more in Calgary, Red Deer, Rocky View County, Golden, Kelowna and Kamloops. We offer:
Competitive wages
RRSP matching program
Company events (Xmas party, BBQs, lunches, social events)
Tuition reimbursement
Boot allowance
A positive culture
Flexible extended health and dental perks
Disability benefits
Employee assistance program
Vision care
Life insurance

DUTIES AND RESPONSIBILITIES
Welcome customers and visitors in a timely, professional, and friendly manner both in person and on the phone and obtain as much information about the customer and vehicle data before their arrival




Accurately listen to and communicate with the customer regarding all problems and concerns with their vehicle and/or work in process
Explain the nature of the work to be performed and all estimated costs to the customer in as much detail as necessary prior to repairs
Invoice and helping with processing daily warranty claims
Correct rejected claims to ensure maximum number of claims are paid daily

QUALIFICATIONS
Outstanding customer service skills
Minimum 1 year previous experience in a heavy duty truck or automotive dealership
Must be able to present yourself in a positive, professional manner to colleagues and customers

Benefits :
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care

Experience :
service writing: 1 year (preferred)
warranty: 1 year (preferred)

Work Location: In person

📌 Service Advisor Part Time 20 Hours Friday + Saturday Red Deer
🏢 RJames Western Star
📍 Red Deer