Build merchant trust services at Mastercard by combining product strategy, customer research, and risk assessment for digital commerce ecosystems. This Toronto-based role supports secure commerce.
The Manager, Product Management, Business Identity, shapes offerings that help merchants become securely identified and trusted across digital ecosystems. You will partner with customers, ecosystem participants, and internal teams to understand emerging challenges in AI-driven and marketplace commerce. Your work will connect research, market analysis, product requirements, development, and commercialization.
Key Responsibilities: Research emerging merchant trust challenges across digital commerce
Monitor market trends and prioritize product requirements
Identify verification use cases with non-traditional customers
Partner with development, data science, legal, and operations
Improve products using customer feedback and data-driven insights
Requirements: Robust relationship-building across diverse stakeholder groups
Proactive project and program management capabilities
Ability to drive decisions and measurable results
Working knowledge of identity, fraud, or digital commerce advantageous
Comfort adapting within rapidly changing environments
Use customer insight, product strategy, and risk expertise to advance Mastercard’s merchant trust capabilities.