Drive renewal performance and customer value at Fable using commercial management, usage analysis, and cross-functional account coordination.
This senior customer success role owns retention and renewal execution across enterprise accounts. You will connect product usage and accessibility research outcomes to customer priorities while identifying expansion opportunities grounded in demonstrated value. Coordinate with Sales, Legal, Security, Finance, Product, and Marketing to protect relationships and improve growth.
Key Responsibilities: Own renewal processes from planning through signature
Build business cases connecting usage to customer priorities
Prepare renewal proposals and coordinate procurement requirements
Maintain forecasts while proactively managing timelines and risks
Partner cross-functionally on account plans and growth actions
Requirements: Four-plus years in Customer Success, Account Management, or SaaS
Three-plus years managing enterprise customer relationships
Experience with renewals and cross-functional deal coordination
Experience working in a startup or scale-up workplace
Willingness to learn accessibility and inclusive design practices
Apply commercial judgment, enterprise account experience, and usage insight to strengthen renewals and customer outcomes at Fable.