Handle complex Airbnb cases as a Senior Specialist with advanced conflict resolution and communication skills, working 100% on-site in Midtown Toronto. Manage urgent escalations for guests and hosts.
Teleperformance seeks a Senior Specialist for its client’s Community Support team. You will own sensitive cases end to end, mediate between guests and hosts, and exercise discretion when resolving unique circumstances. The work requires sound judgment, organization, and solid customer service experience.
Key Responsibilities: Own complex, high-value, and urgent escalations end to end
Serve as the single contact for guests and hosts
Negotiate and mediate between parties during difficult cases




Explain policies and processes in user-friendly language
Provide insights on tools, processes, and policy improvements
Requirements: At least 24 months of call center experience
Expertise handling complex, high-stakes customer casework
Advanced conflict resolution, negotiation, and active listening skills
High School Diploma or equivalent
Fluent English and strong computer skills
Apply complex case management, mediation, and customer communication skills as a Senior Specialist supporting Airbnb guests and hosts.

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📌 Senior Complex Case Support Specialist (Ontario)
🏢 TP GROUP
📍 Ontario