Tsi Kanonhkhwatsheriyo IIPCT is an Indigenous-led Primary Care Team dedicated to providing culturally secure, holistic, and patient-centered health care to our community. Our interdisciplinary team includes physicians, nurse practitioners, nurses, mental health professionals, and traditional healing coordinators. We work to address the physical, mental, emotional, and spiritual needs of our patients while respecting Indigenous knowledge, traditions, and values.

POSITION SUMMARY
The Medical Office Administrator plays a key role in ensuring the smooth operation of our clinic. This position is responsible for providing administrative and clerical support to our health care team, greeting and assisting patients, managing appointments, and maintaining accurate health records. The ideal candidate will have strong organizational skills, cultural awareness, and the ability to work effectively in a fast-paced, team-oriented setting.

Key Responsibilities

Greet and assist patients in a friendly, professional, and culturally sensitive manner

Schedule, confirm, and manage patient appointments

Answer telephone and email inquiries, directing them appropriately

Maintain patient records in compliance with PHIPA
and clinic policies

Process referrals, requisitions, and other medical documentation

Provide administrative support to clinical staff, including data entry and correspondence





Assist with clinical flow, ensuring patient comfort and timely service

Coordinate with external health service providers and community partners as needed

Maintain IIPCT's values in the provision of culturally safe

Maintain professional, respectful & cordial internal relations between staff, health services providers as well as community partners.

EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS

Medical Office Administration diploma or equivalent education/experience

Minimum 1-2 years' experience in a medical or health care office setting preferred

Proficiency with electronic medical records (EMR) systems and Microsoft Office Suite

Knowledge of PHIPA privacy regulations

Strong interpersonal, communication, and organizational skills

Ability to multi-task and work in a busy environment with competing priorities

Experience working with Indigenous communities or understanding of lndigenous cultures, values, and traditions is considered an asset

Good understanding of privacy and confidentiality requirements

CONDITIONS OF EMPLOYMENT:

Must be able to provide a clear Vulnerable Sector check

Must have current CPR/First Aid and AED certification

Must have a valid 'G' Driver's License, clear Driver's Abstract

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📌 Medical Office Administrator - Casual On Call (Ontario)
🏢 IIPCT
📍 Ontario