Overview We are a growing residential HVAC company seeking a friendly, organized, and motivated Office Administrator / Customer Service Coordinator to join our team. This position is ideal for someone who enjoys helping customers, staying organized, and working in a rapid-paced office environment.

As the first point of contact for our customers, you will play an key role in keeping daily operations running smoothly while providing excellent customer service.

Responsibilities :
Answer incoming phone calls and respond to customer inquiries professionally and courteously
Schedule service calls, maintenance appointments, and installations
Manage calendars and dispatch scheduling using CRM software such as Jobber and Housecall Pro (training provided)
Greet customers, vendors, and visitors in a welcoming and professional manner
Maintain organized customer records and digital files
Assist with invoicing, payments, and basic bookkeeping tasks when needed
Support the office team with day-to-day operations and coordination
Ensure customer information remains confidential and organized




Help create a positive customer experience from the initial phone call to job completion

Qualifications :
Strong communication and customer service skills
Friendly, professional, and organized personality
Ability to multitask and work efficiently in a busy setting
Basic computer skills and familiarity with Microsoft Office and Google Workspace
Experience with phones, scheduling, or office administration is considered an asset
Experience with QuickBooks, Jobber, or Housecall Pro is a plus, but not required
Willingness to learn and grow within the company

What We Offer
Full training provided
Supportive team environment
Opportunity for long-term growth within a growing HVAC company
Valuable experience in the skilled trades industry
Competitive pay based on experience

This is an excellent prospect for someone looking to start or grow a career in office administration within the residential HVAC industry.

Pay: From $25.00 per hour

Benefits :
Extended health care
On-site parking
Paid time off

Work Location: In person

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