Support patient advocacy and service recovery as a Part-Time Patient Experience Specialist in Windsor Regional Hospital’s Emergency Department. Help patients and caregivers navigate concerns with compassion.

Reporting to the Director, Patient Partnership & Experience, you will collaborate with patients, families, caregivers, clinicians, leaders, and staff. The role focuses on patient-centered care, real-time concern resolution, meaningful engagement, proactive rounding, feedback collection, and quality improvement. You will also strengthen communication between patients and care teams.

Key Responsibilities:

- Support patients and caregivers throughout Emergency Department care
- Identify and address concerns through real-time de-escalation
- Improve waiting-room communication and provide comfort items




- Conduct rounding and connect patients with experience resources
- Collect feedback, assist surveys, and support satisfaction strategies

Requirements:

- Undergraduate degree in Social Sciences, Nursing, Adult Education, or related field
- Solid communication, listening, problem-solving, and negotiation skills
- Ability to manage crises and de-escalate concerns effectively
- Organizational, analytical, multitasking, and decision-making abilities
- Ability to build relationships with diverse groups independently and collaboratively

Bring patient advocacy, communication, and service recovery skills to Windsor Regional Hospital’s Emergency Department as a Patient Experience Specialist.

📌 Emergency Department Patient Experience Specialist (Canada)
🏢 Windsor Regional Hospital
📍 Canada