Support RYOBI and RIDGID customers in English and French from TTI Canada’s North York location, handling inquiries through phone, email, and live chats.
The Bilingual Customer Care Representative provides timely, friendly assistance across TTI’s power tool products. You will troubleshoot product use, repairs, and warranties while entering orders and resolving escalated issues. Strong communication, product knowledge, and organization support customer satisfaction.
Key Responsibilities: Answer English and French customer inquiries across multiple channels
Troubleshoot product repair, use, and warranty questions
Handle escalated inquiries, disputes, and customer problems
Enter customer orders accurately and efficiently
Develop sound knowledge of TTI products
Requirements: Bilingual fluency in French and English
Post-secondary education or equivalent experience
Exceptional written and oral communication skills
Robust initiative and organizational abilities
Microsoft Office proficiency, especially Excel, Word, and PowerPoint
Bring bilingual communication, troubleshooting, and product knowledge to customer care for TTI’s RYOBI and RIDGID brands.

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📌 Bilingual Customer Care Representative (Ontario)
🏢 Techtronic Industries Canada
📍 Ontario