The Virgin Trial – Alberta Theatre Projects The Virgin Trial
Alberta Theatre Projects
Directed by : Glynis Leyshon
Written by : Kate Hennig
Actors Pictured : Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design : Scott Reid.
Lighting Design : David Fraser
Costume Design : Heather Moore
Photo : Benjamin Laird
Photo Credits
Directed by : Glynis Leyshon
Written by : Kate Hennig
Actors Pictured : Nigel Shawn Williams, Jamie Konchak, Emma Houghton, Conrad Belau & Sarah Orenstein
Set Design : Scott Reid.
Lighting Design : David Fraser
Costume Design : Heather Moore
Photo : Benjamin Laird
Job (Edmonton): Patron Services Supervisor – Edmonton Opera Job (Edmonton): Patron Services Supervisor – Edmonton Opera Founded in 1963, Edmonton Opera is dedicated to producing excellent performances that showcase the powerful emotions of opera to our community.
We are looking for a full-time Patron Services Supervisor with a passion for delivering outstanding customer experiences to oversee our Patron Services operations.
Duties & Responsibilities Create outstanding customer experiences for all patrons and stakeholders
Maintain up-to-date financial records and reports of ticket sales, receipts, processes and deposits
Collaborate with Marketing Director to develop strategies to maximize revenue and encourage loyalty
Work with Finance department to reconcile ticket sales, donations and financial data
Lead the Patron Services Associate, seasonal box office staff and front of house volunteers
Organize and manage the mobile box office at the Jubilee and other events
Work in collaboration with Community Relations and Fund Development teams to ensure seamless season ticket renewals and other campaigns
Oversee Tessitura database: Keep up to date with new functionality and highlight useful features
Deliver ongoing staff training to maintain consistent processes and data standards




Build all performances and other structures in the database
Assist all departments with Tessitura-related tasks, questions and troubleshooting

Assist in project managing the shared consortium with external partners (EAC)
Oversee internal and external telemarketing campaigns
Fill in for Patron Services Associate/receptionist when necessary
Preferred Qualifications & Skills Previous experience working in customer service or hospitality
Previous management experience and ability to meet deadlines
Excellent written and verbal communication skills
Positive attitude and ability to work effectively under pressure
Desire to find solutions to patron concerns and help build/repair relationships
At ease working with computers and a self-motivated learner
Ability to work within a team environment and build strong relationships with colleagues
Previous experience with customer databases or Tessitura is an asset but not required
Computer literacy in Microsoft Office Suite and Windows
Appreciation for the arts and desire to learn more about opera
Work Schedule Work week generally consists of 40 hours per week, Monday–Friday, 9am–5pm.
Applicant must be available to work some evenings and weekends during scheduled
performances and special events.
Workplace The Edmonton Opera Centre is located at 15230 128 Ave NW
Access to a vehicle is required
Health benefits package (health and dental) upon completion of three-month
probationary period
Resumes and cover letters will be accepted until Thursday, September 12, 2019.
Only those candidates offered an interview will be contacted.
Theatre Alberta does not necessarily endorse the organizations and/or individuals submitting Classified listings on our site. It is the responsibility of each patron using the Theatre Alberta Classifieds to research the integrity of the organizations who submit listings to which they are applying/responding and to verify specific information, especially pertaining to the job/audition listings and youth listings.

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📌 Job (Edmonton): Patron Services Supervisor – Edmonton Opera (Alberta)
🏢 Theatre Alberta
📍 Alberta