Manage customer deductions at Nortera in Brossard, using organization and attention to detail to support customer service and sales teams.
As a Customer Accounts Agent, you will process deductions and related administrative tasks under the Customer Service and Dispatch Manager. The position supports Nortera’s customer service and sales activities across North America. French and English communication, Office Suite knowledge, and analytical skills are central to the work.
Key Responsibilities: Record and track customer deductions daily in the system
Verify deductions against previously authorized agreements
Locate and attach supporting documents through customer portals
Submit complaints and follow up on invalid deduction refunds
Generate invoices,



issue credits, and update claims files
Requirements: Minimum three years’ administrative support or customer service experience
College or professional studies diploma
Positive knowledge of the Office Suite
Good oral and written French and English communication
Initiative, analytical ability, teamwork, and meticulous attention to detail
Bring customer deductions, claims tracking, bilingual communication, and administrative precision to Nortera’s Brossard team.

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📌 Customer Deductions Administrator Brossard (Quebec City)
🏢 Nortera Foods
📍 Quebec City