Support RYOBI® and RIDGID® customers in English and French from TTI Canada’s North York location. Resolve product questions through phone, email, and live chat.
As a Bilingual Customer Care Representative, you will address customer inquiries and live problems for Techtronic Industries Inc. Your work includes troubleshooting, order entry, and timely issue resolution. You will build product knowledge while supporting product repair, use, and warranty questions.
Key Responsibilities: Answer product inquiries in English and French
Support customers by phone, email, and live chat
Troubleshoot product repair, use, and warranty concerns
Handle escalated inquiries, disputes, and problems
Improve customer satisfaction through timely issue resolution
Requirements: Fluency in French and English
Post-secondary education or equivalent experience
Exceptional written and oral communication skills
Initiative and solid organizational skills
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
Apply customer care, bilingual communication, troubleshooting, and product knowledge skills supporting TTI’s power tool brands in North York.

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📌 Bilingual Customer Care Representative (Ontario)
🏢 Techtronic Industries Canada
📍 Ontario