Support Prenuvo patients through phone, email, and chat from the Vancouver Head Office as a full time Patient Experience Representative. Use communication skills to resolve inquiries and requests.
This customer-focused representative supports patient care, sales, and retention efforts. You will educate patients about services, assist with accounts and appointments, and maintain accurate interaction records. The work requires empathy, judgment, and strong communication.
Key Responsibilities: Provide customer service through phone, email, and chat channels
Resolve patient and physician inquiries professionally and promptly
Assist with accounts, billing questions, and password resets
Schedule scan appointments and guide medical intake forms




Record interactions and follow up on outstanding issues
Requirements: Customer support, service, or success industry experience is an asset
Strong written, verbal, interpersonal, and collaborative communication skills
Ability to multitask and prioritize competing demands
Understanding of patient privacy and confidentiality
Availability for flexible schedule, weekends, and holidays
Bring professional communication, patient-focused service, and organized follow-through to Prenuvo’s Vancouver Patient Experience team.

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📌 Patient Experience Customer Support Representative (British Columbia)
🏢 Prenuvo
📍 British Columbia