Support diversion case management at The Salvation Army’s Hamilton Booth Centre in Hamilton, using assessment, referrals, and client-centered problem solving.
This permanent full time Diversion Case Worker position supports Booth Centre Shelter residents with difficult social adjustment challenges. You will complete intake assessments, establish goals, monitor progress, and prepare discharge plans. The work includes community referrals, crisis response, documentation, and harm reduction supports.
Key Responsibilities: Develop and maintain an assigned caseload
Complete intake assessments using VI-SPDAT and Diversion tools
Provide problem-solving and referral counseling
Build community networks and connect residents with resources
Record shift activities and incidents factually
Requirements: University or college diploma in Social Service
Related life experience may supplement education
Knowledge of community-based resources
Excellent oral, written, and interpersonal communication skills
Ability to complete vulnerable sector screening
Bring assessment, referral counseling, documentation, and harm reduction capabilities to resident-focused work at Hamilton Booth Centre.

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📌 Diversion Case Worker Hamilton (Ontario)
🏢 TSA The Salvation Army TSA
📍 Ontario