Service Coordinator Nova Heating & Sheet Metal (2013) Ltd | North Vancouver, B.
C.

Job type
Part-time, permanentSchedule: Monday–Thursday, 8 AM– 1 PM (Increasing to 8-3 in @3 months)Compensation: $25-$30 per hour, depending on experience Work

location:
In person

About us
Nova Heating is an established HVAC company providing installation & dependable customer service.
We are looking for an organized, reliable Service Coordinator who wants to learn and grow with our business and build a long-term career with our team. About the position: As a Service Coordinator you will work very closely with customers and scheduling the team. In this role you will be 50% customer facing and 50% scheduling and team functions.
You will support customers with inquiries over the phone, scheduling techs, tracking time, and invoicing service calls. Excellent communication skills
- both written and spoken
- is a must.
You will receive hands-on training, will work closely with our Accountant, and receive support from our office and field teams. This position suits someone who enjoys learning, manages competing priorities well, and follows through on outstanding tasks. Your

responsibilities:
Field & respond professionally to incoming calls, emails, inquires and service requests.
· Learn the workflows for scheduling and service.. Collaborate with our Techs to provide timely, proactive service and support.
· Schedule technicians(4+) and coordinate routine and emergency service calls with team members.
· Create, process, and maintain accurate work orders, equipment ordering, and tracking.
· Prepare and send quotations, service pricing, reports, and customer correspondence.
· Follow up with clients, track incomplete work,



and arrange follow-up visits as needed.
· Maintain accurate customer information, spreadsheets, service records, and electronic files.. Supporting the accountant and assist during system and procedure upgrades. Warranty applications and registering, equipment ordering and tacking. What you bring: At least one year customer service experience.. Experience in scheduling, dispatch, and service coordination.
· Strong organization, attention to detail, and consistent follow-through.
· Microsoft 365, OneDrive, Word, and Excel with a willingness to learn new software.
· Some experience with service apps like Jobber. Explicit written and verbal English communication skills with the ability to multitask, adjust priorities, solve problems, and work independently while collaborating with a team.
· Experience managing customers with a professional, courteous approach.
· Reliability and an interest in developing new skills.. A team player who can also thrive independently. Why work with us: Employment with a growing established company.
· Weekday schedule with Fridays, weekends, and statutory holidays off.
· Hands-on training and support from experienced team members.
· An opportunity to develop your skills and take ownership of service, scheduling, and customer requirements.

How to apply
please submit your resume and cover letter through Indeed or email [email protected] your cover letter, tell us about your relevant experience and why you are interested in joining Nova Heating. Please include both documents for your application to be considered Pay: $25.00-$30.00 per hour Expected hours: 20.0 – 32.0 per week

Benefits:
- Casual dress
- Flexible schedule
- On-site parking Work

Location:
Hybrid remote in North Vancouver, BC

📌 Service Coordinator/Office Manager (North Vancouver)
🏢 Nova Heating & Sheet Metal (2013
📍 North Vancouver