Remote customer service expertise meets AI training in this hourly contractor role, focused on natural speech-to-speech agent conversations. Use English communication and issue resolution skills to shape realistic support interactions.
As a Customer Service Subject Matter Expert, you will create human-enacted conversations for custom datasets. Your professional experience supports client communication, support workflows, customer relationship management, and complaint handling. The work helps AI systems respond more naturally, accurately, and effectively.
Key Responsibilities: Create realistic customer service conversations for AI training
Evaluate and rank AI responses for accuracy
Test models for inaccuracies and potential bias
Validate reliability across customer support use cases
Requirements: Two or more years of qualified call center experience
One or more years of AI training experience
Strong knowledge of end-to-end support workflows
Excellent spoken English at C1 or higher
Reliable, self-directed remote contractor working style
Apply customer service, voice support, escalation management, and AI training expertise to improve natural customer interactions.

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📌 Remote Customer Service AI Trainer (Quebec City)
🏢 Dover
📍 Quebec City