GreenTee Richmond is seeking a hands-on Mandarin and English speaking Golf Operations Manager to oversee daily golf services at our luxury indoor golf and lifestyle centre that will be opening very soon. Featuring golf simulators, private suites, a golf academy, custom fitting centre, premium golf shop, and Crystal Jade Palace restaurant, GreenTee Richmond serves members and guests visiting for golf, dining, and private events. Reporting to the General Manager, you will lead the golf operations team and oversee guest services, simulator and putting greens operations, golf leagues/tournaments, and event execution. This role requires an organized, service-focused leader who is comfortable with technology and takes an active role on the floor.

Key Responsibilities

- Determine customer flow and service plans
- Create SOPs for golf operations staff to ensure efficiency and a high level of service
- Manage daily golf operations, ensuring bays, suites, equipment, and service areas are prepared for use according to the tee sheet
- Oversee bag drop and valet services, including the safe handling, storage, and delivery of golf bags and coordination of guest vehicles
- Recruit, train, schedule, and supervise golf operations staff
- Establish service standards, operating procedures, and daily opening and closing checklists
- Welcome members and guests, respond to requests, and resolve service concerns promptly and professionally
- Coordinate with reception and member services to manage bookings, arrivals, room readiness, and session timing
- Oversee simulator setup,



including player profiles, course selection, game formats, and practice settings
- Help guests use simulators and related technology, explaining features clearly to players of all experience levels
- Manage two PuttView putting green areas
- Troubleshoot basic software, connectivity, and equipment issues, escalating problems to technical support when required
- Coordinate routine maintenance and track equipment issues to minimize downtime
- Monitor the cleanliness, presentation, and safety of golf areas throughout the day
- Work with the academy, golf shop, and food and beverage teams to coordinate the guest experience
- Support leagues, tournaments, corporate bookings, and private events, including setup and on-site coordination
- Monitor staffing needs, labour costs, and operational performance, providing updates to the General Manager Qualifications and Skills
- PGA Qualifications a preference but not mandatory
- Previous supervisory or management experience in golf operations, hospitality, recreation, or a comparable service environment
- Strong leadership skills, with experience training teams and maintaining consistent service standards




- A working knowledge of golf, equipment, etiquette, and the needs of golfers at different skill levels
- Confidence using technology and troubleshooting common equipment or software issues
- Strong organizational skills and the ability to manage several service priorities at once
- Professional communication skills and sound judgment when handling member and guest concerns
- A hands-on approach and attention to detail, cleanliness, and presentation
- Availability to work a flexible schedule including some evenings, weekends, and holidays
- Ability to handle golf bags and equipment safely and remain active on the floor throughout a shift
- A valid driver’s license and a satisfactory driving record
- Experience with golf simulators, luxury hospitality, or private club operations is an asset. Cantonese or Korean language skills are also an asset. Compensation:
- Competitive compensation with performance-based incentives base salary of $60,000-$70,000 based on experience
- Coaching opportunities and commissions if candidate is PGA Professional
- 10 days annual paid holiday and up to 5 sick days
- Perks after 6 months
- Career growth potential within a premium lifestyle and hospitality brand
- Access to golf simulators
- Staff meal when on duty Pay: $60,000.00-$70,000.00 per year

Experience:
- golf operations, hospitality, recreation: 3 years (preferred) Language:
- Mandarin (required) Work

Location:
In person

📌 Golf Operations Manager (Richmond)
🏢 GreenTee Centre Richmond
📍 Richmond