Drive customer satisfaction and retention as a Customer Success Manager with Certn. This remote role focuses on strategic initiatives for top enterprise clients, ensuring their needs are met effectively.As an Enterprise Customer Success Manager on an 18-month contract, you'll engage deeply with a wide-ranging customer portfolio. Your mission includes implementing customer success strategies to enhance satisfaction, streamline onboarding, and drive revenue growth.



You will collaborate with cross-functional teams and act as the voice of the customer within the organization.Key Responsibilities:Develop and implement customer success strategies for enterprise clientsCollaborate with teams to align initiatives with business objectivesAnalyze performance metrics and report findings to stakeholdersMentor junior team members and foster a learning environmentIdentify upsell and cross-sell opportunities within the customer baseRequirements:Experience in advocating for customers at an executive levelSuccessful track record of customer growth initiativesStrong collaboration abilities across departmentsFamiliarity with SaaS products in technologyProven aptitude for data-driven insights and recommendationsLead customer success initiatives and advocate for clients as you help Certn transform trust in the industry.

📌 Customer Success Manager At Certn (Moncton)
🏢 Jaide Health
📍 Moncton