POSITION SUMMARY The Windows, Entrance Doors & Patio Doors Service Technician professionally inspects, diagnoses, services, repairs, and adjusts residential windows, entrance doors, and patio doors at customer locations. The Service Technician must be capable of determining whether a reported issue is related to the product, installation, adjustment, hardware, glazing, weather sealing, building conditions, or customer use. A critical responsibility of this position is to accurately verify that windows, entrance doors, and patio doors are plumb, level, and square, and operate as intended, before determining the cause of a service issue. The technician represents the company directly in customers' homes and on job sites and is expected to maintain a high standard of professionalism, workmanship, safety, cleanliness, and customer service at all times.

KEY RESPONSIBILITIES
Product Inspection & Diagnosis
- Inspect windows, entrance doors, patio doors, glass, screens, hardware, weatherstripping, frames, sashes, panels, thresholds, and related components.
- Accurately diagnose the root cause of reported service issues before beginning repairs.
- Distinguish between manufacturing defects, installation issues, adjustment requirements, normal product characteristics, building conditions, damage, and improper use.
- Follow a systematic diagnostic process rather than replacing parts without confirming the cause of the problem.
- Identify recurring product or installation problems and report findings to management.
- Take clear photographs and measurements to document service conditions. Plumb, Level & Square Verification The Service Technician must be proficient in verifying the installation condition of windows and doors using appropriate measuring equipment. Technicians are expected to:
- Check jambs and frames for plumb using an appropriate level or approved measuring device.
- Check sills, thresholds, and frames for level.
- Check frames for square by measuring diagonally from corner to corner and comparing measurements.
- Verify frame width and height at multiple locations where appropriate.
- Check for bowed, twisted, racked, or distorted frames.
- Check that jambs remain parallel and are not pulled inward or pushed outward by fasteners or improper shimming.
- Verify appropriate shimming and fastening locations where accessible.
- Check sash, slab, or panel reveals for consistency.
- Verify that operating panels are correctly aligned within their frames.
- Determine whether an out-of-square, out-of-level, or out-of-plumb opening is contributing to operational problems.
- Document measurements when installation conditions are suspected of causing a service issue.
- Correct minor installation or adjustment issues when authorized and practical.
- Escalate significant installation deficiencies to the Service Manager when corrective work exceeds the technician's authority or scope. A product must not automatically be considered defective until its installation condition has been properly evaluated. SERVICE CALL PROCEDURE For each service call, the technician should follow a consistent process: 1. Review – Understand the customer's complaint and service history. 2.



Inspect – Visually inspect the complete product and surrounding installation. 3. Measure – Check plumb, level, square, dimensions, reveals, and alignment when relevant. 4. Diagnose – Determine the probable root cause before replacing components. 5. Correct – Complete authorized adjustments or repairs. 6. Test – Operate and test the product after completing the repair. 7. Verify – Confirm that the original complaint has been resolved. 8. Document – Record work performed, measurements, parts used, photographs, and any recommended follow-up. 9. Communicate – Professionally explain completed work and next steps to the customer without making unauthorized commitments on behalf of the company. CUSTOMER SERVICE & PROFESSIONAL CONDUCT The Service Technician enters customers' homes and therefore holds a position of significant trust. The technician must:
- Arrive professionally dressed and prepared for scheduled appointments.
- Introduce themselves and communicate respectfully with homeowners, builders, contractors, and other customers.
- Maintain professional behaviour and language at all times.
- Protect floors, walls, furniture, and surrounding property while working.
- Use drop sheets, shoe coverings, and other protective materials when required.
- Keep the work area organized and clean.
- Clean the work area before leaving.
- Avoid unnecessary use of personal mobile phones while at customer locations.
- Never engage in inappropriate, offensive, distracting, or unprofessional content or communications while on customer property.
- Recognize that doorbell cameras, security cameras, job-site cameras, and other recording devices may be present.
- Never photograph or record customers, their homes, property, documents, or personal belongings except when required and authorized for legitimate service documentation.
- Maintain confidentiality regarding customer and company information.
- Never argue with a customer.
- Refer disputes, warranty disagreements, or situations outside the technician's authority to management.
- Never make unauthorized promises regarding warranty coverage, product replacement, compensation, refunds, or company liability. SERVICE DOCUMENTATION Complete service documentation accurately and promptly, including:
- Customer/job information
- Product identification
- Customer complaint
- Inspection findings
- Plumb/level/square measurements when relevant
- Diagnostic findings
- Work completed
- Parts replaced
- Photographs before and after service where required
- Additional parts required
- Installation deficiencies
- Recommended follow-up
- Customer acknowledgement where required Service reports must contain factual observations rather than assumptions. SAFETY RESPONSIBILITIES
- Follow company health and safety policies and applicable Ontario occupational health and safety requirements.




- Wear required PPE.
- Follow safe glass-handling procedures.
- Use appropriate lifting techniques and obtain assistance for heavy or oversized products.
- Follow ladder and working-at-height requirements where applicable.
- Safely use hand and power tools.
- Maintain a clean work area to prevent trip and cut hazards.
- Do not perform work where conditions are unsafe.
- Immediately report incidents, injuries, property damage, near misses, and safety concerns.
- Follow company vehicle and driving policies. REQUIRED KNOWLEDGE & SKILLS The successful candidate should demonstrate:
- Strong knowledge of residential window and door systems.
- Ability to accurately check plumb, level, and square.
- Ability to measure and compare frame diagonals.
- Understanding of proper window and door installation principles.
- Strong mechanical troubleshooting ability.
- Ability to distinguish installation problems from manufacturing or component defects.
- Knowledge of window and door hardware and adjustment procedures.
- Understanding of weatherstripping, sealants, drainage, and water-management principles.
- Ability to safely remove and replace glass and components where required.
- Competence with hand and power tools.
- Ability to read service orders and product information.
- Strong attention to detail.
- Skilled communication skills.
- Ability to work independently and make sound field-service decisions.
- Basic computer/tablet skills for service documentation. QUALIFICATIONS
- Previous window, entrance door, patio door, glazing, installation, construction, or field-service experience preferred.
- Valid driver's licence and acceptable driving record where operation of a company vehicle is required.
- Ability to safely lift and handle window and door components.
- Ability to work indoors and outdoors in varying weather conditions.
- Ability to travel throughout the assigned service territory.
- Appropriate safety training and certifications as required for assigned work. PERFORMANCE EXPECTATIONS Performance will be evaluated based on:
- First-visit resolution rate
- Quality and accuracy of diagnosis
- Repeat service calls
- Service calls completed
- Quality of repairs
- Accuracy of plumb, level, square, and dimensional assessments
- Service documentation quality
- Customer satisfaction
- Proper use of parts and materials
- Attendance and punctuality
- Safety performance
- Care of company tools and vehicles
- Professional conduct
- Compliance with company policies and procedures CORE EXPECTATION The Service Technician's responsibility is not simply to replace parts. The technician is expected to diagnose the root cause of the problem, verify the installation condition, perform the correct repair or adjustment, test the finished work, and leave the customer with a properly operating product and a professional impression of the company.

Job Type
Full-time Pay: $65,000.00-$70,000.00 per year

Benefits:
- Dental care
- Extended health care

Experience:
- Service technician: 2 years (required) Licence/Certification:
- Driver's License (required) Work

Location:
On the road

📌 Service Field Technician (Greater Toronto Area)
🏢 KV Custom Windows & Doors
📍 Greater Toronto Area